Terms & Conditions
Cancellation by Innerglow Guide:
Innerglow Guide reserves the right to cancel or change the workshop/event in any way at any time. In this instance, we will endeavour to provide you with as much notice as possible. In the event of the workshop being cancelled by Innerglow Guide, a full refund or credit will be issued for a future workshop, whichever you prefer. This refund or credit will be processed within 14 business days.
Cancellation by Schools:
In the event that a school’s circumstances change, any changes to a booking must be made at least 7 days prior. If a cancellation is made within a week (7 days) of the event, a credit may be issued for a future booking OR a 50% refund will be provided, whichever is preferred. Please note that cancellations made within 48hrs of the event will have NO refund or credit issued. This is due to the logistics of our workshops (planning around a certain number of participants, materials already bought, prior hours spent creating all aspects of the workshop etc).
Cancellations by Students (Out-of-School Workshops/Programs):
Cancellations made 1 week (7 days) prior to a booked workshop date will receive a full refund.
Cancellations made within 3 days of a booked workshop date will be refunded 50% of the full workshop cost.
Cancellations made within 48 hours of a booked workshop date will not receive a refund.
Where possible, every effort is made to fill your place with a student on the workshop wait list. If this is possible, I can then refund your workshop fee or keep your workshop fee in credit for up to 12 months so you can attend a future workshop. If the credit is not used within 12 months, it is forfeited.